While only Dr. Wiley provides the medical care, each of our five staff members plays a critical role in ensuring you receive compassionate and personal attention every step of the way. They are well-trained, smart, and most importantly, interested in taking care of you.
We have double the staff compared to most other solo practices of dermatology so that there is time to answer every question, promptly answer phone calls, get back to you with lab results, and simply to get to know you. We want you to leave knowing there’s a team of people here who care as much about you as they do about taking care of you.
Kitty knew Dr. Wiley’s office would be a special place to work from the moment she first answered an ad seven years ago. “Looking for a caring individual to greet my patients,” it read. “It caught my eye, and I immediately hand-delivered a resume,” she says. “Most people don’t advertise that way. I knew this was someone I wanted to work for.”
Kitty is the first person you see when you walk through Dr. Wiley’s door. A one-woman welcome wagon, it’s her job to greet you and record your medical and insurance information. When your office visit is over, she collects your payment or co-payment and schedules your next appointment. “It’s so important to me that you be greeted with a smile and a friendly manner,” she says, noting that the highlight of her day is interacting with patients.
“We’ve all been in doctors offices where the doctor may be excellent, but you just don’t feel like a human being. They push things in front of you to sign and don’t acknowledge you. We never want anyone to feel like a number. We want every patient to feel special and know that we’re happy they’re here — for their experience to be positive from the moment they walk in to the moment they walk out the door.”
Emma “Weezie” Wadsworth
Weezie refers to Dr. Wiley’s practice as “one of the best kept secrets in South Tampa!”
“Sometimes in a doctor’s office, you sign in, and they never say another word to you,” she says. “This office is different. When patients come in, they get a warm greeting, and they don’t have to wait very long. Dr. Wiley and the staff are always upbeat and friendly. The magazines are up-to-date. “Patients tell us this is the best office they’ve ever been to. They seem to love coming here.”
Weezie has been assisting Dr. Wiley for more than 20 years. “Patients always come first,” she says. “We want them to leave here knowing that we’ve given our best. "That means running the office in a timely manner and treating every patient like family, she says. “I love the work I do and the people I work with,” she says. “Our patients are all so sweet and friendly. They make it a joy for us to care for them.”
Susan enjoys her role in assisting Dr. Wiley to help to make each patient’s experience as pleasant as possible. “I’ve heard from many patients how much they look forward to their appointment; you don’t ordinarily hear that about a doctor,” Susan said.
But Dr. Wiley is no ordinary doctor. “He has a way about him that seems to be so calming to the patients. He puts them at ease,” she said. “He might tell a joke or ask them what they’re doing for the summer. He engages them in conversation. He remembers what’s going on in their lives – and that shows that he has a true interest in his patients beyond the medical side of what he’s doing.”
Susan also appreciates the opportunity to learn from Dr. Wiley. “He’s a great teacher. He recognizes that I have an interest in learning, so he takes the time to point things out to me that will help me better identify conditions in the future.” Susan knows she’s learning from the best. “I’ve seen him identify so many skin cancers. Living in Florida, you can’t escape the sun. It’s so important to catch those skin cancers early. And Dr. Wiley is so good at finding them and treating them – and he’s very interested in helping his patients keep their skin healthy, protected and preventing skin cancers in the first place.”
Karen describes the atmosphere of Dr. Wiley’s office as something special. “It’s an upbeat, professional environment tinged with a sense of humor,” she said. “It’s also very tranquil. All of the exam rooms have windows overlooking nature. People always comment about that. Dr. Wiley is very knowledgeable about gardening and Florida landscapes. If someone asks about that, he’s always happy to discuss it.”
Karen says she is also impressed with how smoothly the office runs. “There’s a real team spirit here. We do a lot of cross-training, too. If our nurses get busy, we all step in to help each other out,” she said.
That is particularly appealing to Karen, who describes herself as someone who is very detail oriented. “I like the satisfaction of checking items off my list. And I like to keep everything flowing, helping our patients to get in and out efficiently. It’s rare for our patients to wait a long time here,” she said.
Karen says it’s the patients that make her experience working with Dr. Wiley so special. “Our patients are all so kind and nice; they’re a pleasure,” she said. “Many of Dr. Wiley’s patients have been coming to see him for 10, 20, 25 years. And many members of our staff have been here for 7 years or more. That says a lot about Dr. Wiley.”
While Hazel has played a vital role on Dr. Wiley’s staff for 14 years, you probably won’t see her during your visit, unless you have a problem with your account. Hazel is one of two people in Dr. Wiley’s billing department. She files insurance claims and follows up on claims that are unpaid or paid incorrectly.
A woman with many hats, Hazel also helps to get patient charts ready for the work week, types pathology reports and office correspondence, and shares administrative duties, such as preparing month-end reports and helping with payroll. Always ready to jump in when needed, she sometimes fills in for Kitty in the reception area and recently started assisting Dr. Wiley in the exam rooms once a week.
“We take a lot of pride in our work and hope we relay this to our patients,” says Hazel, pointing out that most of Dr. Wiley’s patients have been coming to his office for many years. There’s a good reason they remain so loyal, she says. “There’s a ‘human touch’ in this office,” she says. “We’ve all been to doctors’ offices where no one makes eye contact with you. They’re on a tight schedule, with appointments every 15 minutes.
“Dr. Wiley is really in tune with his patients. He really pays attention to details and tries to put them at ease. I’ve seen him spend half an hour with a patient. He actually gets to know them. Even when someone is going on and on and on, he listens. “I’ve been in the medical field for 30 years, and you just don’t get that in a typical doctor’s office.”
Patricia (Pat) Ramos
Billing and Insurance
Part Sherlock Holmes, part office ambassador, Pat’s focus is on billing and insurance. “I enjoy collecting old money from insurance companies — payments they’ve overlooked,” she admits. “It’s a challenge for me, and I enjoy it.” But Pat’s as much of a people person as an insurance sleuth. “When I help a confused patient understand their insurance, and they walk out or hang up with a smile, that gives me so much satisfaction — knowing I’ve helped someone,” she says.
Pat has been a part of Dr. Wiley’s staff for eight and a half years. Like other members of the staff, she often wears other hats, as needed, whether she’s troubleshooting computer problems, preparing patient charts or typing pathology reports. “It’s almost like a second family here,” she says. “I feel very close to everyone. There’s a lot of great teamwork, and that feeling beams out to patients.” This positive atmosphere radiates from Dr. Wiley, she says, noting how he treats his patients and his staff with an abundance of respect, caring and consideration. “He treats everyone the way he would want to be treated,” she says. “He takes a lot of time with is patients to not only talk about their medical problems, but also what’s going on in their lives. He’s never in a hurry. He digs deeper to find out more about each person — beyond the problem that brought them here.” As a result, she says, Dr. Wiley often uncovers additional medical issues.
“Patients love coming here,” she says. “They say he not only has gentle hands, but puts their minds at ease when they’re scared. Many of them credit him with saving their lives, by diagnosing melanomas that other doctors ignored.
“I think we have the best doctor’s office in South Tampa.”